Contact & Support
PicoSvc is operated by the sole proprietorship Y&T. For product support, billing questions, privacy requests, security-related questions, or requests for statutory business information, use the channels below.
Email is the preferred channel for support and disclosure requests. Do not send passwords, private keys, API secrets, or other credentials.
Telephone
Telephone availability may vary. For requests that require a written response or disclosure of statutory information, please use email.
Specified Commercial Transactions Act disclosure requests
Where information is lawfully omitted from the public statutory disclosure page, including the proprietor’s legal name or business address, it will be provided without undue delay by email or another appropriate written method upon request, with enough time for you to review it before deciding whether to purchase.
For such a request, contact support and state that you are requesting disclosure of information under Japan’s Specified Commercial Transactions Act.
Security reports
If you believe you have found a security issue, include the affected PicoSvc product, endpoint or feature, reproduction steps, and the potential impact. Please avoid accessing data that does not belong to you and do not include live secrets in the report.